Shipping & returns
Shipping
Where we ship. Within Canada only, for now.
What it costs. Tracked shipping is $8 CAD, and it's free on orders of $85 CAD or more. We don't offer express shipping.
Where it ships from. Our boards ship to you from our fulfilment partners, with tracking. Tinimano is a Canadian-owned company based in Québec: we handle your questions, returns and refunds from here.
When it arrives. Usually 8 to 16 days from your order to delivery (calendar days, preparation included). Your estimated dates show on the product page and in your cart before you pay. They're an estimate: we follow your parcel, and if it's taking longer, we email you.
Around Chinese holidays and Singles' Day (November 11), deliveries can take longer.
Tracking. You'll get a tracking link by email as soon as your order ships. It's delivered by Canada Post or a local courier, named in that email. Track my order
Very late? If your order still hasn't arrived 30 days after the last delivery date we showed you, you can cancel it by email, and we refund you in full within 15 days, as Québec's Consumer Protection Act provides. If you paid by credit card and aren't refunded within those 15 days, you can ask your card issuer to reverse the charge.
Taxes and charges at the door. Prices are before taxes: GST/HST/QST are calculated at checkout. If the carrier charges anything at delivery (import taxes, duties or brokerage fees), send us the receipt: we refund it within 5 business days, gifts included.
Returns and refunds
30 days, even after play. You have 30 days from delivery to change your mind, even if the board has been played with. Email contact@tinimano.com with your order number (for a gift, the buyer's name is enough): we reply with the return instructions and address.
Holiday orders. Orders placed from November 1 can be returned until January 15, or 30 days after delivery, whichever is later.
- The board must be sent back to us to be refunded. Return shipping is at your cost.
- The policy in place on the day you ordered is the one that applies.
Refunds. To the original payment method (for a gift, to the buyer): within 5 business days of receiving the board, or of your photo for a loose or damaged piece.
A piece comes loose, or it arrives damaged?
Put the board away and send us a photo at contact@tinimano.com.
- A piece of felt came unstitched, or the board arrived damaged: a new board or a full refund, your choice.
- A buckle, button or any hard piece came off: a new board or a full refund, your choice.
You don't need to send it back: please throw it away (cut off the fasteners first) rather than giving it away.
Your rights
Your rights under your province's consumer protection laws (including Québec's legal warranty) apply in addition to this policy.